Refund and Returns Policy

We stand behind the quality of our high-performance gear. If you are not completely satisfied with your purchase, we offer a straightforward, 30-day return window.

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1. 30-Day Return Window

You have 30 calendar days from the date your package is marked as delivered by the courier (FedEx, UPS, or USPS) to request a return authorization.

2. Return Eligibility & Condition Guidelines

To qualify for a refund, returned merchandise must satisfy the following conditions:

• The item must be in its original, undamaged condition, free of scratches, scuffs, or signs of use.
• All original manufacturer packaging, protective foam, warranty cards, cables, power bricks, remote controls, and instruction manuals must be included in the return package.
• Software, activation codes, or digital licenses included with the hardware must be unredeemed.

3. Restocking Fees

Restocking Fee: $0.00 (No Restocking Fees). ShutterVex never charges restocking fees on eligible returned products.

4. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: If your product arrives damaged during transit, has a manufacturing defect, or if we shipped an incorrect SKU, return shipping is 100% FREE. We will email you a prepaid courier return shipping label.
• Customer Remorse / Change of Mind: If you decide you no longer want the product or ordered the wrong model, you are responsible for covering the actual return shipping postage. We strongly recommend using a trackable and insured courier service (FedEx or UPS).

5. How to Initiate a Return (Step-by-Step)

1. Request an RMA: Email us at support@shuttervex.shop with your order number, photo/video documentation (if defective or damaged), and reason for return.
2. Receive Instructions & Label: Our customer support team will reply within 24 business hours with your Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Pack & Ship: Securely repack the item in its original box with all accessories. Clearly write your RMA number on the outside shipping label (not the manufacturer box) and drop off at the designated carrier.

6. Return Address

Please send all authorized returns to our central facility:

ShutterVex – Returns Dept.
1211 Davis St
Conway, AR 72034
United States
Support Desk: support@shuttervex.shop

7. Inspection & Refund Processing

• Once your returned item arrives at our warehouse, our technician team will inspect the item within two (2) business days.
• Upon approval, your refund will be automatically issued back to your original payment method.
• Refunds generally appear in your bank account or on your card statement within 3 to 5 business days, depending on your financial institution.