Shipping Policy

Thank you for visiting ShutterVex. We provide fast, reliable, and insured shipping across the United States. Please review our shipping schedules and handling timeframes below.

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1. Shipping Rates & Delivery Estimates

2. Order Cutoff Time & Handling Details

• Order Cutoff Time: 5:00 PM CST (Central Standard Time), Monday through Friday.
• Handling / Processing Time: Orders placed before 5:00 PM CST enter warehouse processing and ship within 1 to 2 business days (Monday – Friday).
• Orders placed after 5:00 PM CST on Friday or over the weekend will begin processing on the following Monday morning (excluding federal holidays).

3. Courier Services & Tracking

• We ship primarily via FedEx, UPS, and USPS depending on package dimensions, weight, and destination zip code.
• As soon as your package is scanned by our carrier, an automated email with your active tracking number and courier tracking link will be sent to the email address provided during checkout.
• Please allow up to 24 hours for the carrier tracking portal to update initial transit scans.

4. Shipping Destinations

We currently ship to all physical addresses within the contiguous 48 United States. Due to freight carrier constraints on lithium batteries, large power generators, and specialist equipment, we cannot ship heavy equipment to PO Boxes, APO/FPO addresses, or overseas territories (Guam, Puerto Rico, US Virgin Islands) without prior freight quote approval.

5. Signature Delivery for High-Ticket Orders

To protect your investment against porch piracy and transit loss, all orders include complimentary transit insurance and require Direct Adult Signature Confirmation upon courier delivery. Please ensure someone is present at your delivery address to sign for the parcel.

6. Damaged, Lost, or Stolen Shipments

• Transit Damage: Please inspect your parcel upon arrival. If the shipping crate or box shows visible crushing, tearing, or water damage, please photograph the carton and contact us at support@shuttervex.shop within 48 hours of delivery.
• Lost in Transit: If tracking indicates your package is stuck or has exceeded 7 business days without movement, contact our support team immediately so we can open a courier tracer claim and issue a replacement.